Why have you charged my MT4 account on the withdrawal? You have withdrawn more than the amount I requested.
The extra amount that was removed from your MT4 account is part of the deposit bonus you have received when you deposited.
Whenever you make a withdrawal a proportion of the deposit bonus is removed relative to the amount you deposited and requested withdrawal.
Can I withdraw the bonus?
Trading Bonus will be held solely for trading with AbsoluteProfitex and cannot be withdrawn.
Do you have charges for withdrawals?
We do not charge for deposits or withdrawals.
How do I deposit funds into my trading account?
You will obtain our bank details from the client support by email once your submitted application is completed. Then, you need to give relevant instructions to your bank to transfer the funds to us for trading.
How long does it takes for my funds to be deposited into my trading platform?
Upon receiving your funds, we will credit them into your trading account as below: Bank Transfer: It is affected by your bank and correspondent bank timings. We commit to record the funds into your trading account within an hour following receipt into our clients’ bank accounts.
I wish to withdraw my funds, how long does it take to reach my personal account?
It is usually processed by us within 1 business day, however it may take up to about 3-5 business days for the funds to be credited to your bank account.
What is the minimum amount for opening a trading account?
The minimum amount is USD 500 or other currency equivalent.
What should I do if I want to withdraw my funds from my trading account?
It is very simple. You just need fill out withdrawal request. Our account management officers will receive your request and proceed accordingly.
Which currencies can I use to deposit funds into my trading account?
AbsoluteProfitex Trading only accept USD at this moment.
AbsoluteProfitex Trading only accept USD at this moment.
The withdrawal amount has been sent to your requested source by us so it now depends on your bank/credit card issuer on when the funds will be received.
Please check with them
Can I withdraw funds when I have open positions?
Yes, you can. You need to be aware though that when you submit a withdrawal request, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient funds then your request will be considered cancelled and you will need to resubmit a new withdrawal request.
Why was the swap that I was charged too high?
On Wednesdays the charge that applies is triple the regular swap in order to take account the weekend.
Do you support Trailing Stops and Expert Advisors?
Our platform supports such functionalities. You should be aware though that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.
I am getting “Re-quotes”. What does this mean?
When there is a high volatility in the market, prices are rapidly changing. Under this scenario, we need to offer you the new latest market price. In such an event, you can either accept the new re-quoting or just reject the new price and cancel the execution of the transaction. Another possible reason for getting re-quotes could be the possibility of having a slow or bad internet connection which can delay the transmission of orders; implying that on your trading platform you are viewing old prices instead of current market prices.
I am getting a “Trade Context Busy” signal on my trading platform. What does this mean?
This can happen when you have given your trading platform an additional instruction before it has completed an earlier task. This can happen in cases where there have been multiple mouse clicks or a hyperactive Expert Advisor.
This can be resolved by restarting your trading platform.
I have placed a take profit order and was triggered with loss. Why?
You should note that the take profit for a long position is placed above the prevailing market price. As a result, if you place a take profit after you open a position when it is already in a loss, the take profit will act as a stop loss and your position will be closed with a loss (i.e. take profit is placed below the opening price in this case but above the prevailing market price).
I placed a pending order and was deleted. Why?
Your pending order will be deleted from the system if free margin (Equity – Used Margin) is not enough to cover the margin required for opening the specific order.
My order was Stop-Out. Why?
Your order will be Stop-Out, when the margin level (Equity/Used Margin) of your trading account goes below 100%. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.
The MT4 Demo/Live login shows invalid account/no connection. What do I do?
Please check when it was the last time the account was opened. Demo accounts have a 30 day expiry period. Please check the password is correct and that you are using the right server.
The price on the chart is different than the price appearing on my trading terminal. Why?
The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.
What are the trading hours?
The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).
What is the difference between the balance and the equity that appears on my trading platform?
The balance illustrates your closed positions Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. it takes into account both open and closed positions.
Why are the buy/sell symbols disabled when I try to place a trade?
Ensure that you are entering the correct minimum volume.
Why are the spreads higher after 2pm?
From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market
Why can I not trade anything?
Ensure that you have logged in using the trader password and not investor password
Why can I not trade micro lots (volume under 0.1 lots)?
You must request before you want to trade micro lots.
Why is your spread so high on EURUSD/GBPUSD (eg Over 10 pips)?
Please note that we are using fractional pips pricing in order for the client to benefit from rounding. Instead of 4 decimal places we use 5 and therefore the 10 pips you see are actually 1.0 pips.
Can I cancel an instant order request?
If you placed an instant order and you decided to click “cancel” it may not always be possible to cancel the request if the request has already been received by our trading server. You should consider that your platform will also give you a warning: “Closing of this window will not guarantee the order cancelling”. This is because your order is already sent to our servers.
Sometimes when I’m trying to place an order I got an error message says “Trade Context is busy”, how this can be solved?
This usually happens if the trader send request to the server and trying to send one more trading request while the first order is still in process. To resolve this problem simply restart your MetaTrader4 terminal by closing it and launching again.
MT4 indicates context busy when I try to place an order. What should I do?
This can happen in cases where there have been multiple mouse clicks. Please restart the platform and this should resolve the issue.
If I lost my password?
Send an email to email@example.com with your account number and a identification documents after a new password will be sent to you later.
For security reasons, later to reset your password.
I can’t login into my MT4 (no connection error). What should I do?
Please make sure you are using the correct password on the platform and also check the server that you trying to log into.
How do I change my MT4 password?
To change your MT4 password, please log into your MT4 Platform, click on “Tools”, then “Options”, Click on “Change” next to the password Tab.
Please enter your current password and enter a new one, then click OK.
What are the relevant fees per payment method?
Please note that we do not charge any additional commissions from our side on either deposits or withdrawals. Fees however do apply from the respective banks or payment processing companies. The amount to be credited into your account will be the amount actually received by us.
How long does it take to open a live account?
You just need to complete our simple registration process, submit a proof of identification and proof of address and your trading account will be opened immediately.
How soon can I start trading?
Providing that you have completed our registration process, uploaded your documents and deposited funds into your account, you should be ready for trading immediately.
I have two accounts, and I made a deposit in the wrong account, how can I transfer the funds to my other account?
If you wish to make an internal transfer, you will need to fill in the internal transfer form.
What are the requirements of opening a live account?
To open a Live Account, we require a copy of your Passport/ID and a utility bill no older than 3 months.
What is the safety of my funds with AbsoluteProfitex?
AbsoluteProfitex maintains segregated client accounts to ensure that client funds are fully segregated from AbsoluteProfitex’s own funds at all times. Client accounts have the required coding to ensure that they are used for clients funding purposes. All client funds deposited at AbsoluteProfitex are completely segregated following our strict policies and procedures. As a client you can be assured that your funds are safe.
What proof of identity documents are required?
You can submit a passport, national identity card or other document issued by an independent and reliable source that carries your photo.
Your photograph, signature, issue & expiry dates, personal details including serial number must be clearly visible.
What proof of address document is required?
You need to submit a recent utility bill dated within the last three months, or a recent local authority tax bill, or a recent bank or credit card statement.
Why are you requesting information about my investment knowledge and trading experience during the 3 step registration process?
We run an appropriateness test in order to evaluate whether Forex and CFDs are appropriate products for your profile. We are required to run this test for
all our clients since it is required by the regulatory body.
Can I trade micro lots (0.01)?
Yes, upon your request, your account will be available to trade micro lots.
Why do you advertise that you have 0.2 spread when the spread is always high?
We advertise that the spread starts FROM 0.2 pips. This could change at any time since the spread is floating and not fixed.